For online purchases, Stella Luna will refund the purchase price of merchandise that is returned in its original condition, with unscratched soles, and accompanied by the original invoice, original Stella Luna packaging and security return/exchange label intact and attached to the item. Customized products cannot be returned.
You must inform Stella Luna of your intention to return the merchandise within 14 days of the date of delivery by directly returning the merchandise to Stella Luna:
Go Logistics & Storage / Stella Luna
Unit 2502 Goodman Global Gateway,
168 Yeung Uk Road,
Tsuen Wan, Hong Kong SAR
Shoes must be returned with the original invoice as well as a written and signed explanation of the reason for the return.